Overview
After creating your Delve account, any changes to your username need to be submitted to the Delve team to complete on the back end. You can request to change the username associated with your Delve account at any time.
Note: Username changes cannot be requested by someone else on your behalf.
How to Request a Username Change
Via Delve in-app chat - While logged into your Delve account, open the chat box (bottom-right corner) and send a message requesting your username be updated.
Via Email - Send an email from the address associated with your Delve account to [email protected]. Include your desired new username and a note that you are the account owner.
Note: You must be logged into Delve or using the email account associated with your Delve account in order us to verify the account you want to update is yours.
Once we’ve received your request and ensured the account you want to update is yours, we will update your username and confirm the changes with you. This may take 1-3 business days to process, but you will be informed through the process.
FAQs
Q: What if I can’t message using my account email address because that has changed too?
A: If you also need to update your email account email address, see our article Update your Email Address.