Overview
There are certain requests or actions that will prompt us to ask for additional information in order to verify that you are the owner of a Delve account:
If you need to change your Delve email address but no longer have access to the old email account
If you need information about your Delve account but don’t remember the email address associated with it
Any request for action on your account that we cannot confirm is being made from the owner of the account without additional information
Why We Ask for Additional Information to Verify Your Account
The Importance of Account Verification
When you contact our customer support team, you may find that we ask you for additional information to verify that you are the owner of the account. While this may feel like an extra step, it's a crucial one. Here's why we do it and what you can expect.
It's All About Your Security
First and foremost, we want to ensure that your account and personal information are secure. In today’s digital age, the risks associated with unauthorized access to personal data are real and can have devastating consequences. By verifying your identity, we make sure that your data doesn't fall into the wrong hands.
Our Priority: Your Privacy and Security
Your privacy and security are our top priorities. We adhere to strict data protection standards and have implemented multiple layers of security protocols. Verification procedures are just another line of defense in safeguarding your personal information.
What Information We Might Request
When verifying your identity, we may ask you for specific account details that only you as the account holder would know.
Alternatively, we might ask you to send us an email using the same email address you used to create your Delve account. You may also be prompted to send us a chat message from within the Delve app, while logged into your account. It entirely depends on the situation and what needs to be accomplished.
Your Data is Safe With Us
Any information you provide for verification purposes will be handled with the utmost confidentiality. It will only be used to confirm your identity.
In summary, the reason we ask for additional information to verify your account is simple: we want to protect you. Your security and privacy are our primary concerns, and we're committed to taking every precaution necessary to defend them.
Thank you for your understanding. If you have any more questions, feel free to contact our customer support team by emailing [email protected] or by using the chat box in the bottom right corner of the screen.