Overview
Need help? Here's how to reach us:
Contact Support
In-App Chat: The fastest way to get help — you'll receive immediate AI-powered responses that can answer most questions, and you can always reach a human if needed. You can find the chat message box in the bottom right hand corner of your screen.
Email: [email protected] — best for non-urgent requests as response times may be slower.
Our team can assist with questions about your account and billing, help you navigate Delve's features, and troubleshoot software issues.
Learning Resources
If you're looking for help with coding and qualitative analysis, we have free resources to get you started:
A Note on Research Feedback
For privacy reasons, our support team is unable to view your data, so we can't provide direct feedback on your research in progress. That said, Delve makes it easy to get a second set of eyes on your work:
Use our Collaboration features to share your research with colleagues, advisors, or project stakeholders.
Try our AI features to help brainstorm, refine your thinking, and spot things you might have missed.
FAQs
Q: How do I close the chat window?
A: You can minimize the Intercom chat and help box by clicking the X in the top right of the window or the down arrow icon in the bottom right hand side to close it.
It can be reopened by clicking the chat icon again. All conversations are saved so you can come back to them later. You can see them by clicking Messages.
