Overview
Two-factor authentication (2FA) adds an extra layer of security to your account. With 2FA enabled, logging in requires both your password and a code from an authenticator app. This ensures that even if someone has your password, they cannot access your account without the second factor.
Note: You will need your existing password to enable or disable 2FA.
Before You Start
Before you can add 2FA to your Delve account, you will need to have a separate Authenticator App. There are many free authenticator apps available such as:
Google Authenticator
Authy
And more
Where to Access Two-Factor Authentication
Click your username in the bottom left and select Account.
Scroll to the Security section and click Turn On Two-Factor Authentication.
How to Set Up Two-Factor Authentication
Input your current account password to verify your identity.
Open your authentication app and either scan the QR code or manually enter the code below it.
Enter the 6 digit code generated by your authentication cap
Click Turn on two factor authentication
Once entered correctly, 2FA will be enabled. From now on, each log into Delve will require:
Your account password
A code generated by your authenticator app
How to Turn Off Two-Factor Authentication
Click your username in the bottom left and select Account.
Scroll to the Security section and click Turn Off Two-Factor Authentication. You will need your current password and a code from your authenticator app to disable 2FA.
FAQ
Q: What if I lose access to my phone or authenticator app?
A: If you no longer have access to your authenticator app, contact our support team. You will need to go through an identity verification process to confirm your account ownership before 2FA can be disabled.
Q: Which authenticator apps can I use?
A: Common options include Google Authenticator and Authy, though any app that generates time-based codes should work.
Q: Can I use 2FA on multiple devices?
A: Yes, most authenticator apps allow you to set up multiple devices, but each device must be linked individually.